Retail Consumer – Enterprise Business Transformation
An Introduction To Our Retail Consumer Platform
Modus Business Transformation Core Modules
Building, Driving and Sustaining your Business Transformation and embedding a 'Transformation As Usual' platform.
*01 - Business Model Management - Manage and Adapt
By centralizing and optimizing business model management, the Modus ETP helps retail consumer enterprises navigate complex transformations, ensuring sustained growth and success in a dynamic market environment.
Key Features:
• Business Model Management: Easily set up and analyze current and future
business models, covering all aspects of your enterprise.
• Business Transformation Survey: Conduct thorough assessments to identify
areas for improvement and align transformation efforts with business goals.
• Transformation Strategy Hub: Develop and execute transformation
strategies that integrate seamlessly with your overall business model.
Benefits:
• Strategic Alignment: Translates business strategy into actionable plans,
ensuring all shifts in operations, from sourcing to supply chain, align with the
company's goals.
• End-to-End Visibility: Provides a comprehensive view of the entire value
chain, helping grocery enterprises manage inventory, suppliers, and
customer demands efficiently.
• Agility and Adaptability: Supports quick adjustments to business models in
response to market changes, seasonal trends, or supply chain disruptions.
Importance:
• Enhanced Agility: Stay ahead of market trends and customer demands by
continuously adapting your business model.
• Strategic Alignment: Ensure all aspects of your business operations are
aligned with your strategic objectives.
• Informed Decision-Making: Leverage comprehensive data and insights to
make informed decisions that drive growth and efficiency.
• Seamless Integration: Integrate transformation efforts into your existing
business processes for smooth and effective change management.
Importance:
• Holistic View: Obtain a complete picture of your business operations,
ensuring all elements are aligned and working efficiently.
• Strategic Planning: Use detailed analysis and data to make informed
decisions that support long-term growth and success.
• Process Optimization: Identify and address inefficiencies within your value
chain, improving overall performance and customer satisfaction.
• Competitive Advantage: Stay ahead of the competition by continuously
adapting and refining your business model to meet market demands.
*02 - The Value Chain Modeler - Manage and Adapt
By leveraging the Value Chain Modeler, retail consumer enterprises can effectively manage and adapt their business models, ensuring sustainable growth and operational excellence.
Key Features:
• Value Chain Analysis: Gain detailed insights into every component of your
value chain to identify strengths, weaknesses, and opportunities for
improvement.
• Value Chain Surveys: Conduct thorough surveys to gather valuable
feedback and data, helping to refine and optimize your business processes.
• Target Operating Model: Develop and implement a target operating model
that aligns with your strategic goals and drives business growth.
Benefits:
• Strategic Alignment: Translates business strategy into actionable plans,
ensuring all shifts in operations, from sourcing to supply chain, align with the
company's goals.
• End-to-End Visibility: Provides a comprehensive view of the entire value
chain, helping grocery enterprises manage inventory, suppliers, and
customer demands efficiently.
• Agility and Adaptability: Supports quick adjustments to business models in
response to market changes, seasonal trends, or supply chain disruptions.
*03 - The Operating Model - Organise and Sustain
By leveraging the Operating Model in Modus ETP, retail consumer enterprises can organize and sustain their processes effectively, leading to improved efficiency, better customer experiences, and sustained business growth.
The Operating Model within the Modus Enterprise Transformation Platform (ETP) is designed to help retail consumer enterprises organize and sustain their operational processes. By defining, capturing, and visualizing these processes, businesses can effectively manage their 'living' process knowledge hub, also known as the Ways of Working Centre of Excellence.
Key Features:
• TOM and Operating Model Design: Develop a comprehensive Target
Operating Model (TOM) that aligns with your strategic objectives.
• Operating Model Components: Capture and visualize all components of your
operating model to ensure clarity and efficiency.
• Product and Services Value System Design: Design and optimize the value
system for your products and services.
• Customer Experience Design (CX): Enhance customer experience by
designing processes that prioritize customer satisfaction.
• Business Role and Skill-Based Design: Define and organize business roles
and required skills to ensure effective operations.
• Process Support Office: Maintain a dedicated support office to manage and
sustain your operating processes.
Benefits:
• Streamlined Operations: Organizes grocery store processes from \
procurement to sales, ensuring efficiency and reducing bottlenecks.
• Sustainable Practices: Embeds sustainable operational practices, such as
waste reduction and resource optimization, into daily workflows.
• Consistent Alignment: Keeps grocery operations aligned with strategic goals,
ensuring that activities like inventory management and supplier relations
support overall business objectives.
Importance:
• Organizational Clarity: Clearly define and visualize all operational processes
to ensure everyone in the organization understands their roles and
responsibilities.
• Continuous Improvement: Use the 'living' process knowledge hub to
continuously update and refine processes, ensuring they remain relevant
and effective.
• Training and Development: Provide an ongoing training guide with multiple
operating models to ensure employees are always equipped with the latest
knowledge and skills.
• Enhanced Customer Experience: Design processes that enhance the
customer journey, leading to increased satisfaction and loyalty.
• Strategic Alignment: Ensure all operational activities align with your strategic
goals, driving business growth and success.
Benefits:
• Smooth Transition: Guides grocery businesses through changes like
process upgrades or new store openings, ensuring minimal disruption to
daily operations.
• Employee Adoption: Facilitates effective adoption of changes by aligning
new procedures with specific roles, ensuring staff are well-prepared and
trained.
• Consistency Across Locations: Ensures consistent change management
across multiple stores, maintaining uniformity in operations and customer
experience.
*04 - The Transformation Assets and Portfolio Module - Discover and Transform
By leveraging the Transformation Assets and Portfolio Module, retail consumer enterprises can discover and transform their operations, ensuring successful execution and delivery of their transformation vision.
Key Features:
• Portfolio Management Office: Centralize and streamline the management of
all transformation portfolios.
• Pillar/Initiative Management Office: Oversee and coordinate specific
transformation initiatives.
• Program Management Office: Manage large-scale transformation
programs with ease.
• Project Management Office: Ensure the successful execution of individual
projects.
• Project Support Office (or Virtual PMO): Provide virtual support for project
management tasks.
Importance:
• Structured Approach: Utilize a comprehensive library of templates and
methods to ensure a structured and efficient transformation process.
• Centralized Management: Centralize and streamline the management of all
transformation activities for better coordination and control.
• Comprehensive Coverage: Address all aspects of transformation, from
strategy and planning to implementation and review.
• Improved Efficiency: Enhance the efficiency and effectiveness of
transformation efforts through standardized processes and best practices.
• Value Chain Analysis
• Business Model Analysis
• Transformation Strategy
• Transformation Mobilisation
• Planning Management
• Transformation Log Management
• Financial Management
• Communication Management
• Operating Model Management
• Process Design Management
• IT Design Management
• Build and Test Management
• Implementation Management
• Change Management
• Personal Development Assessments
• Training Management
• Organisational Design Management
• Transformation Review
• Optimisation and Governance
*05 - Organizational Change Management - Unite and Thrive
By leveraging Organizational Change Management in Modus ETP, retail consumer enterprises can unite their teams, drive successful change initiatives, and thrive in a dynamic business environment.
Key Features:
• Change Management Office: Central hub for overseeing and managing
change initiatives.
• Comms Management Office: Ensure clear and effective communication
throughout the change process.
• Organizational Design Management Office: Design and implement optimal
organizational structures.
• Leadership Development Practices: Develop leadership skills to guide and
support change.
• Change Workbench: Tools and resources for managing and implementing
change.
• Adoption and Course Correct: Ensure full adoption of changes and make
adjustments as needed.
• Training and Launch Academy: Comprehensive training programs to support
change initiatives.
Benefits:
• Smooth Transition: Guides grocery businesses through changes like
process upgrades or new store openings, ensuring minimal disruption to
daily operations.
• Employee Adoption: Facilitates effective adoption of changes by aligning
new procedures with specific roles, ensuring staff are well-prepared and
trained.
• Consistency Across Locations: Ensures consistent change management
across multiple stores, maintaining uniformity in operations and customer
experience.
Importance:
• Full Adoption: Achieve complete buy-in and adoption of change across the
organisation.
• Effective Communication: Maintain clear communication to ensure everyone
is aligned and informed.
• Optimized Structures: Design efficient organizational structures that support
change and growth.
• Leadership Development: Equip leaders with the skills needed to guide
successful transformations.
• Continuous Improvement: Make necessary adjustments to ensure changes
are effective and sustainable.
• Skill Development: Provide training to build the skills needed for ongoing
success.
Importance:
• Enhanced Communication: Ensure everyone is on the same page with
centralized and streamlined communication.
• Increased Engagement: Keep your team engaged and informed with the
latest news and updates.
• Better Collaboration: Foster collaboration among transformation and
business teams with dedicated areas.
• Effective Planning: Manage and track key dates and milestones to stay on
schedule.
• Global Reach: Support multilingual communication to cater to diverse teams
and locations.
• Timely Alerts: Stay proactive with real-time alerts about significant changes
and updates.
*06 - Engagement Hub - Share and Guide
By leveraging the Engagement Hub in Modus ETP, retail consumer enterprises can effectively share information, guide their teams through transformations, and ensure a cohesive and informed organizational environment.
Key Features:
• Centralize Transformation Comms: Consolidate all transformation-related
communications in one place for easy access.
• Latest News: Stay updated with the latest news and developments in your
transformation journey.
• Poll Surveys: Conduct surveys to gather feedback and insights from your
team.
• Transformation Team Areas: Dedicated spaces for transformation teams to
collaborate and share information.
• Business Team Areas: Areas for business teams to access relevant
transformation updates and resources.
• Calendar Roadmaps: Visualize and manage important dates and milestones
with comprehensive calendar roadmaps.
• Language Capability: Support for multiple languages to ensure clear
communication across diverse teams.
• Transformation and Change Alerting: Receive timely alerts about important
transformation and change events.
Benefits:
• Centralized Communication: Provides a single platform to share updates
and guidelines across all grocery stores, ensuring everyone stays informed.
• Enhanced Collaboration: Enables store managers and teams to collaborate
effectively by sharing best practices, promotions, and operational insights.
• Real-Time Guidance: Delivers timely information, such as inventory updates
or sales strategies, helping grocery staff respond quickly to market needs.
Transformation As Usual Capability Model
Individual and Team Capability Development
